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Here you will find answers to the most
commonly asked questions concerning our unique
Bill Collector in a Box™ software. Do you have
a question about our debt collection software? Email
it to us here!
Before installing Bill Collector in a Box™
software, be sure that you are current with service
packs and updates for your Windows Operating
System.
Q: I got a message that
says:"DeleteFile Failed; code 5. Access is
denied."
A: This message only occurs
if you have Bill Collector in a Box™ open during the upgrade
process. Please close Bill Collector in a Box™
and try again. If Bill Collector in a Box™ has errored and is stuck open
a reboot may be necessary.
Q: I received an error
message that says:
"The application failed to initalize properly (0xc0000135). Click on OK to terminate the application."
A: This error indicates that your computer does not have the .NET Framework installed or that it is corrupt. Please try getting the latest copy of .NET Framework from Windows Update and try running the software again.
Q: I received an error
message that says:
"path\Filename.exe is not a
valid Win32 Application"
A: This error message means
that for some reason your download was not able to
complete itself. Typically due to an unstable
connection to the internet; but can happen anytime
you download a large file from the internet. The
first thing you should try is to attempt the download
again. If after multiple attempts the problem
persists; please contact our support team at
1-800-650-5118 for assistance.
Q: Why are there only Net 30
letters, aren't there more available for me to
use?
A: Yes, there are over 50
unique letters. You can access the different letter
types by adjusting the Type of Debt in the Amount Due
window, or by modifying the Status of the
debt on the View Debtor screen.
Q: I am trying to import a
file, and keep getting a message telling me there are
more fields in my file than in my import
format.
A: You most likely have
commas in your file aside from the standard commas
used to separate fields in a .csv type file.
Example of a good .csv type file format when viewed
in notepad:
Name, address, homephone, workphone, principal,
Example of a .csv file with inappropriate commas that
will cause the error:
Na,me,, address, homeph,one, wo,rkphone,
principal,
This error occurs more frequently in the debtor name fields
(the fix for this is to remove commas from the names
and replace with a space) and when amounts due are
above $999.00 (the fix for this is to type your
amounts as a general type number instead of a
currency type using Excel)
Q: I requested a Basic Skip
Trace and nobody has contacted me, why is that?
A: Basic Skip Trace results
are automatically updated to Bill Collector in a Box™ every other Monday or in the event of a holiday,
the next business day after the Monday they are due.
All you need to do is open Bill Collector in a Box™ and they will upload to the comments
section of the accounts that skips were ordered on
automatically.
Q: Do I have to be connected to the internet to use
Bill Collector in a Box™?
A: Yes. We need to be able to
accept requests from you through Bill Collector in a Box™ when you order features. We also need to
update the program regularly with compliance and
regulatory changes, and return your invoice, skip
results, and verify the IP address (remember you are
reporting to credit bureaus, and managing sensitive
information; our mutual security is
imperative).
Q: Do you have access to all
my accounts, personal information, computer, or other
files?
A: NO, the only time any
information is shared with Bill Collector in a Box™ is when a feature is ordered, or a
technician requests access via a Virtual Network
Connection for training or technical support issues
that you will have to initiate. We can not access any
data on your computer.
Q: I ran a skip trace on an
account and the information returned was not
sufficient, why cant I rerun the skip?
A: We have time limits in
place for two reasons. The first reason is
compliance, our skip features involve reviewing
credit profiles and databases where multiple
inquiries can be perceived as malicious. Secondly,
information in the databases we use is updated
monthly at best, and it would be counterproductive
and create undo expense to your company to allow
repeated requests for the same
information.
Q: I am trying to run a Basic
Skip Trace and I get a message that says "You
have no more Basic Skips, you will need to purchase
more"; don't I get 25 free per
year?
A: NO, you are given at
least 25 with the purchase of our software. Once you have used your
included features you can order more in one of our
fairly priced packages under the: Companies>>My
Usage Statistics>>Purchase More menu. At this time, Basic
Skip Traces are only available in packages.
Q: What is the difference
between the letters in Bill Collector in a Box™ and the Agency 3 Letter
Series?
A: The letters in Bill Collector in a Box™ are populated using your
company data, and are usually effective; however,
some customers will be more responsive to letters
from a 3rd party collection agency. Letters from a
collection agency let your customers know that you
intend to follow up with aggressive collection
action.
Q: Is Bill Collector in a Box™ networkable?
A: Bill Collector in a Box™ is networkable and can be used by up to three
simultaneous users. To install Bill Collector in a Box™ on a network, choose to install the
Network Server and Network Client configurations from the setup. To learn more about setting the
software up in a network environment, consult the Help Manual that came with your software.
Q: Why can't I print a
letter on an account more than once?
A: For compliance reasons
the letters are on a timed queue, however, if it is
necessary, you can always "Reprint" the
letter from the collection letter menu.
Q: Will this software work on my computer?
A: Our debt recovery
software is designed to work with all Microsoft
Windows® products from Windows
2000® and up. -- And yes, it is Vista®
ready.
Q: Do I have to pay a commission on the customers
that pay me from past due letters I sent?
A: No, the only time you
pay a commission on payments received by your company
is after forwarding the account to our debt
collection agency for additional action. See
"Forward Account" agreement for current
commission rates.
Q: My private practice deals with a lot of unpaid
medical bills. Does your software have the capability
to handle medical debt collections?
A: Our software was
designed to handle almost any kind of debt including
medical debt collection. Medical and Dental practices
is one of the largest segments of Bill Collector in a Box™ users.
Q: Can I report a bad debt to the credit bureaus
through your software?
A: Yes, for a nominal $5.00
we will report your customer's debt to Experian©
and Trans Union© for up to 7 years from the date
of charge. Prices may be lower in our packaged
features found at the : Companies>>My Usage
Statistics>>Purchase More menu.
Q: Can I ever cancel an account I forwarded for
collection?
A: Yes, you can view the
cancellation policy in the Early Termination section
of the Collection Contract under the Legal section on
the tool bar. Typical placement period is 2
years.
Q: What happens if my customer files
Bankruptcy?
A: Do not call or talk to
them, refer them to us immediately (forward any
notices as well). Violating the Bankruptcy stay is a
serious issue and should be handled by
professionals.
Q: I sent you the wrong account to collect.
A: Contact your client
relations director, or go to the contact us page as
soon as possible to have us cancel the assignment.
There is no charge if this is done within 24
hours.
Q: I just received a payment from a debtor on a case
I forwarded. Do I have to send the payment to
you?
A: NO, however it needs to
be reported immediately so we can report the correct
balance due to the credit bureaus. This can be done
through the update information pop-up on the debtor's
account screen. Any commissions earned will be
billed.
Q: Can I tell my customer that I will delete it from
his credit bureau if he pays me?
A: NO, this could be
considered extortion, and is also prohibited by the
credit bureaus. This debtor should be referred to the
collection agency (if
forwarded)@1-800-460-0082 to discuss payment options
and credit bureau reporting. If the debtor is not
currently forwarded to the collection agency, you may
advise them ONLY that upon payment or settlement in
full, the improved status of their account will be
reported to the credit bureaus.
Q: What is the $99.99 annual fee for?
A: Please see the Features
section of our website for a complete listing of our
features and unlimited support.
Q: Can I send the accounts directly to your
collection agency without notifying the consumer that
I plan to do so?
A: Yes, we assume you have
already sent the appropriate bills or invoices, and
that is all you are required to do. Additionally,
your customer has 30 days from the time we send them
a past due letter to dispute the debt with us,
request validation of the debt, or contact you to
resolve the issue prior to it being placed on their
credit bureau report.
Q. What is skip tracing?
A: Skiptracing (also skip
tracing) is a term used to describe the process of
locating a person's whereabouts for any number of
purposes. A skip tracer is someone who performs this
task, which may be the person's primary occupation.
The term comes from the word "skip" being used to
describe the person being searched for, and comes
from the idiomatic expression "to skip town," meaning
to depart, perhaps in a rush, and leaving minimal
clues behind for someone to " trace" the "skip" to a
new location.
Skip tracing tactics may be employed by debt
collectors, bail bond enforcers (bounty hunting),
private investigators, attorneys, police detectives,
or as a part of any investigation that entails
locating a subject whose contact information is not
immediately known.
The process typically involves using proprietary
databases, pretexting, public records searches,
interviewing relatives and neighbors, credit reports,
and manual telephone verification of addresses and
phones.
Q. I need additional help setting up or moving my BillCollector software.
A: Our support staff is trained extensively on Bill Collector in a Box™ errors, usability, and work-flow issues and we offer help resolving any bugs with our software free of charge.
Unfortunately sometimes issues arise that are unrelated to our software and should be resolved by a local computer repair center or an in-house IT department. We realize that not everyone has access to these resources and due to the wide variety of network and system-related issues that can occur with computer software, we also offer an enhanced support service where a Bill Collector in a Box™ engineer will remotely connect to your machine and attempt to fix issues that may be preventing you from using our software.
Our charge for this service is $100.00/hr with a minimum billable amount of $100.00. If you would like to set up a time for an engineer to remotely connect to your machine, please contact our support team at 1-800-650-5118 for assistance.
If you would like to add a
question to our FAQ please email: Support@BillCollectorInABox.com
For more information, please call us directly
at: 1-800-650-5118
Or call us if you prefer email: Support@BillCollectorInABox.com
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Microsoft® Corporation
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